Privacy Policy
Last updated: April 21, 2026
This Privacy Policy explains how SpikeFli collects, uses, and protects personal data when you use the SpikeFli telecom expense analytics platform.
1. What We Collect
- Account data: name, email, organization, role — provided by you or your organization administrator.
- Telecom data you upload: invoice files, asset identifiers, usage records. Your organization is the controller of this data.
- Usage data: log entries, page views, feature interactions used to operate and improve the platform.
- Cookies / session data: required to keep you signed in and secure.
2. How We Use It
- To provide the analytics, reporting, and automation features you request.
- To maintain security, prevent fraud, and troubleshoot issues.
- To communicate service updates and respond to your support requests.
3. Sharing
We do not sell personal data. We share data only with service providers we use to operate the platform (hosting, authentication, analytics, email) under contractual obligations to protect your data, or where required by law.
4. Data Retention
We retain account and telecom data for the duration of your agreement with SpikeFli plus a reasonable period thereafter for compliance, backup, and dispute resolution. You may request deletion at any time by contacting Service@SpikeFli.com.
5. Security
We use industry-standard safeguards including encryption in transit, authenticated APIs, and role-based access controls. No system is 100% secure; report any concerns to Service@SpikeFli.com.
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data. Contact us at Service@SpikeFli.com and we will respond within a reasonable timeframe.
7. Changes
We may update this Privacy Policy from time to time. Material changes will be announced in the platform or by email to the account administrator.
8. Contact
Privacy questions? Email Service@SpikeFli.com.